Refund policy

## All personalized items are final sale

Every item at AllThingz by Lisa is made to order with the names, colours and details you give us. Because of that, we can't accept returns or exchanges, or offer refunds, for change of mind, wrong size, or details entered incorrectly at checkout.

Please double-check spelling, names, dates and colours in your cart note before you place your order.

## If the mistake is ours, we'll make it right

If your order arrives with a mistake on our end, we'll make and send you a replacement at no cost. That includes a misspelled name that doesn't match your order note, the wrong item, or an item that arrives damaged.

To request a replacement, email allthingz.bylisa@gmail.com within 7 days of receiving or picking up your order. Include your order number and a photo of the item. You don't need to send the item back unless we ask you to.

## Questions

Not sure about a detail before you order? Message us first at allthingz.bylisa@gmail.com or on Instagram @allthingz.bylisa, and we'll help you get it right.